Terms of Service

Last Updated: January 8, 2026

1. Agreement to Terms

By accessing or using RxSure© ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Platform.

These Terms constitute a legally binding agreement between you and RxSure© regarding your use of our pharmacy compliance and private services platform.

2. Description of Service

RxSure© provides a digital platform for UK pharmacies to:

  • Manage appointment bookings for private clinical services
  • Conduct guided clinical consultations
  • Generate compliant documentation (prescriptions, certificates, GP notifications)
  • Track compliance requirements (training, DBS, insurance)
  • Maintain audit trails for GPhC inspections
  • Process patient payments (via your own payment accounts)

3. Eligibility

To use the Platform, you must:

  • Be a registered pharmacy or healthcare professional in the United Kingdom
  • Hold valid GPhC registration (or equivalent professional registration)
  • Have the legal authority to bind your organisation to these Terms
  • Be at least 18 years of age

4. Account Registration

4.1 Account Creation

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You must:

  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorised access
  • Not share your account with unauthorised users
  • Log out after each session on shared devices

5. Subscription and Payment

5.1 Pricing

  • Standard Plan: Free for 12 months, then £25/month
  • Pro Plan: £50/month
  • Enterprise: Custom pricing

5.2 Payment Terms

  • Subscriptions are billed monthly or annually in advance
  • All prices are in GBP and exclude VAT where applicable
  • Payment is due upon invoice
  • We accept major credit/debit cards and bank transfers

5.3 Cancellation

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial billing periods
  • Data export is available for 30 days after cancellation

6. Use of the Platform

6.1 Permitted Use

You may use the Platform only for lawful purposes related to your pharmacy or healthcare practice, in accordance with all applicable laws and regulations.

6.2 Prohibited Activities

You must not:

  • Use the Platform for any illegal purpose
  • Violate any applicable healthcare regulations
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorised access to systems
  • Interfere with the Platform's operation
  • Scrape, copy, or harvest data without permission
  • Sublicense or resell access to the Platform
  • Misrepresent your identity or professional status

7. Clinical Responsibility

Important: RxSure© is a platform tool only. All clinical decisions, prescribing, and patient care remain the sole responsibility of the registered healthcare professional using the Platform.

  • The Platform provides workflow guidance based on clinical protocols
  • Questionnaires are based on SmPC and clinical guidelines but are tools, not clinical advice
  • You must exercise independent clinical judgement
  • You are responsible for ensuring appropriate patient care
  • You must maintain appropriate professional indemnity insurance

8. Data Protection

8.1 Your Responsibilities

As a data controller for patient information, you are responsible for:

  • Obtaining valid consent from patients
  • Ensuring lawful basis for processing
  • Responding to patient data subject requests
  • Maintaining appropriate data security practices

8.2 Our Responsibilities

As a data processor, we will:

  • Process data only on your instructions
  • Implement appropriate security measures
  • Assist with data subject requests
  • Notify you of any data breaches

Please refer to our Privacy Policy for full details.

9. Intellectual Property

9.1 Our Property

The Platform, including all software, content, trademarks, and materials, is owned by RxSure© and protected by intellectual property laws.

9.2 Your Content

You retain ownership of your data and content. You grant us a limited licence to process your data solely for providing the Platform services.

9.3 Restrictions

You may not:

  • Copy, modify, or create derivative works
  • Reverse engineer or decompile the Platform
  • Remove any proprietary notices
  • Use our trademarks without permission

10. Service Availability

10.1 Uptime

We aim for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice.

10.2 Modifications

We may modify, update, or discontinue features of the Platform. We will provide reasonable notice of material changes.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to fees paid in the 12 months prior to the claim
  • We are not liable for clinical outcomes or patient care decisions
  • We are not liable for third-party services (payment processors, etc.)

Nothing in these Terms excludes liability for death, personal injury, or fraud.

12. Indemnification

You agree to indemnify and hold harmless RxSure©, its officers, directors, and employees from any claims arising from:

  • Your use of the Platform
  • Your clinical decisions and patient care
  • Your breach of these Terms
  • Your violation of any laws or regulations
  • Your infringement of third-party rights

13. Termination

13.1 By You

You may terminate your account at any time by contacting us or through your account settings.

13.2 By Us

We may suspend or terminate your access if you:

  • Breach these Terms
  • Fail to pay fees when due
  • Engage in prohibited activities
  • No longer meet eligibility requirements

13.3 Effect of Termination

Upon termination:

  • Your access to the Platform will cease
  • You may request data export within 30 days
  • We may retain data as required by law
  • Provisions that should survive will remain in effect

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us to attempt informal resolution.

14.2 Governing Law

These Terms are governed by the laws of England and Wales.

14.3 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over any disputes.

15. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by:

  • Email notification
  • In-app notification
  • Posting on our website

Continued use after changes constitutes acceptance of the new Terms.

16. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between us
  • Severability: If any provision is unenforceable, the remainder stays in effect
  • Waiver: Failure to enforce a provision does not waive the right to do so
  • Assignment: You may not assign these Terms without our consent
  • Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control

17. Contact Information

For questions about these Terms:

Email: office@rxsure.co.uk
Phone: 07475091929
Address: 934 Stockport Rd, Manchester M19 3AB, UK